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Pipeline template

Retail audit

Audit returns, loyalty, and POS procedures for a single in-store and online story.

How the pipeline runs

  1. Step 01

    Connect sources

    Drive, Notion, Confluence, Slack

  2. Step 02

    Score every doc

    Five dimensions per file

  3. Step 03

    Find contradictions

  4. Step 04

    Build vertical ontology

  5. Step 05

    Deliver report

    PDF, JSON, MCP endpoint

What this audits

  • Returns and refund policy across receipts, in-store signage, and website
  • Loyalty programme rules across marketing and POS training
  • Customer service procedures across phone, email, and in-store
  • Topics a mystery shopper expects to test but the staff training does not cover

When to use this

You run a retail chain, a flagship store, or a multi-channel brand. The receipt, the website, and the staff member must all tell the customer the same thing. When they disagree, the customer remembers the better version, and the loss falls on the store.

Industries this fits

  • Multi-store retail
  • Department stores
  • Specialty retail

Sample contradictions caught

Two real-shaped conflicts ceadr would surface in this audit.

  1. Source A

    Returns-Policy.gdoc

    “Returns accepted within 60 days of purchase.”

    Source B

    Receipt-Footer.md

    “Returns accepted within 30 days of purchase.”

  2. Source A

    Loyalty-Program-Rules.gdoc

    “Members earn one point for every £1 spent.”

    Source B

    POS-Training.md

    “Members earn one point for every £2 spent.”

Run this template against your knowledge.

Connect your sources. ceadr handles the rest in 3 minutes.

Use this template