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Pipeline template

E-commerce audit

Audit product copy, returns policy, and shipping promises before a customer finds the gap.

How the pipeline runs

  1. Step 01

    Connect sources

    Drive, Notion, Confluence, Slack

  2. Step 02

    Score every doc

    Five dimensions per file

  3. Step 03

    Find contradictions

  4. Step 04

    Build vertical ontology

  5. Step 05

    Deliver report

    PDF, JSON, MCP endpoint

What this audits

  • Returns and refund policy across checkout, footer, and help centre
  • Shipping promise consistency across product pages and post-purchase email
  • Payment method coverage versus stated policy
  • Risk exposure when an AI shopping assistant quotes the wrong figure

When to use this

You sell to consumers. Your product pages, checkout, post-purchase emails, and support centre all make implicit promises. When two of them disagree, the strictest reading wins in a customer dispute. Find the gap before a chargeback does.

Industries this fits

  • E-commerce
  • Direct-to-consumer
  • Marketplaces

Sample contradictions caught

Two real-shaped conflicts ceadr would surface in this audit.

  1. Source A

    Returns-Policy.gdoc

    “Customers may return items within 30 days of delivery.”

    Source B

    Support-FAQ.md

    “Customers may return items within 14 days of delivery.”

  2. Source A

    Shipping-Times.md

    “Free shipping on orders over £50.”

    Source B

    Checkout-Copy.gdoc

    “Free shipping on orders over £75.”

Run this template against your knowledge.

Connect your sources. ceadr handles the rest in 3 minutes.

Use this template